CLEAR DSTV ERROR MESSAGES IN NAIJA ALL METHODS NEW

HOW TO FIX/CLEAR DSTV ERROR CODES IN NIGERIA- ALL WORKING METHODS EASY 

DStv is no doubt the best satellite Television in Africa, although expensive, with its premium bouquet accessed by only 10% of its entire subscribers in Nigeria. Hopes were raised last year with the announcement of Nigerian owned pay per view TV, TSTV africa. We  are still waiting on TSTV as expected. Nevertheless, lets go to the business of the day;

DSTV error messages could be very annoying at times especially when the subscriber has not tampered with the dish or settings or defaulted in any payments.

how to clear dstv error codes

But before i begin explaining how these error codes/messages are cleared, it is necessary to have an overview  of all possible dstv errors. see them below.

 

E04 – Please insert Smartcard.

The Smartcard may not have been put in correctly. Switch the decoder off at the plug. Remove the Smart Card, wipe it gently with a dry cloth and put it back in with the chip on the Smart Card facing down. Switch the decoder back on again. If this error continues, take your decoder and Smart Card to your nearest DStv service centre or agency for testing.

E06 – Smartcard fault. Cannot Read.

The Smart Card may not have been put in correctly. Switch the decoder off at the plug. Remove the Smart Card, wipe it gently with a dry cloth and put it back in with the chip on the Smart Card facing down. Switch the decoder back on again. If this error continues, take your decoder and Smart Card to your nearest DStv service centre or agency for testing.

E07 – Checking Smartcard.

If this error does not clear within 30 seconds, remove the Smart Card. Wipe it gently with a dry cloth and put it back in with the chip on the Smart Card facing down. If this error continues, take your decoder and Smart Card to your nearest DStv service centre or agency for testing.

E107 – Your Smartcard and decoder are not paired.

Please contact the DStv Call Centre for assistance.

E16 – Service is currently scrambled.

Transmission might be temporarily suspended. Press Menu then 4 to check your Mail Messages, and if you have a notification from us to pay your account, then payment needs to be made before services can be reactivated. If your account is not suspended, then SMS E16 followed by your Smart Card number to 32472 or visit My Account to clear the error code.

 

E17 – Ensure Smartcard is inserted in the decoder

Ensure Smart Card is in decoder and either: SMS “E17 + Smart Card Number” to 32472, reset the service yourself by logging into your account and selecting “Reset Decoder” or use the Voice Self Help option through your local DStv Call Centre.

E19 – Service is currently scrambled. Please wait.

Please wait a few minutes for your subscription status to be verified. If the message is not cleared in two minutes, please call your nearest DStv Call Centre.

E30 – Checking the subscription status.

Please check that the cables from the satellite dish are securely connected to the correct inputs on the back of the decoder. Then switch the decoder off at the plug, wait 10 seconds and switch it back on again. If this error is not cleared, visit Self Service on www.dstv.com for troubleshooting steps or contact the DStv Contact Centre.

 

E32 – Your Smartcard is not switched on or activated, or the channel that you are trying to view may not be part of your package.

Your Smart Card is not switched on or activated, or the channel that you are trying to view may not be part of your bouquet. If your account is not suspended, then SMS your Smart Card number + E32 to 32472 or visit My Account to clear the error code.

E34 – Cannot read Smartcard.

The Smartcard may not have been put in correctly. Switch the decoder off at the plug. Remove the Smart Card, wipe it gently with a dry cloth and put it back in with the chip on the Smart Card facing down. Switch the decoder back on again. If this error continues, take your decoder and Smart Card to your nearest DStv Service Centre or Agency for testing.

E37 – Invalid channel number.

The channel number you selected is not in this viewing environment. To see the list of all channels, press the DOWN arrow or press TV and select My Channels.others are

E38 – Program Map Table not available.

E39 – Service not running.

E42 – Parental Control PIN blocked.

E44 – No PG status is available.

E45 – Service not allowed.

E50 – No services available.

E70 – Services not available on TV2.

E71 – Song title and artist info not available.

E72 – Rescan in progress.

E75 – LNB2 overload.

E74 – LNB1 overload.

E73 – TV link overload.

E76 – Your second TV service is not enabled. Please contact MultiChoice for assistance.

E43 – Not for this country.

HOW TO CLEAR DSTV ERROR CODES/MESSAGES ONLINE/ BEST METHOD

how to clear dstv error codes

The most common error codes are the E16,E30 and E32.To clear this codes, follow these steps

  1. visit: http://eazy.dstv.com/en/ng/clear-error-code
  2. Input your dstv smartcard number.
  3. make sure your decoder is switched on to receive signals.
  4. select the error displayed on your screen
  5. Enter correctly the captcha code
  6. Hit the fix error button.

within seconds, your dstv should get a command and errors will be reset.Happy viewing

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